Managed Services

We help our customer manage application and infrastructure efficiently, and reduce cost of maintenance year on year. Our service assists reducing the need to hire, train, and retain expensive in-house resources for day-to-day operational activities, allowing you to focus on achieving your business objectives and delivering strategic IT projects.

When you engage with our Applications Managed Service you get:

    – Service Delivery Manager – your single point of contact for all services issues and escalations

    – Collaborative service governance – regular performance reviews, escalation management, and forward planning

    – Operational reporting – health checks and trending

    – Application administration – day-to-day activities to maintain configurations and currency of application

    – Service management – standard processes to handle issues, problems, and changes

    – Application operations – daily, weekly, and monthly operations checks

    – SLA management – delivery bounded and governed by agreed support service levels