 |
Managed Services |
We help our customer manage application and infrastructure efficiently, and reduce cost of maintenance year on year. Our service assists reducing the need to hire, train, and retain expensive in-house resources for day-to-day operational activities, allowing you to focus on achieving your business objectives and delivering strategic IT projects.
When you engage with our Applications Managed Service you get:
– Service Delivery Manager – your single point of contact for all services issues and escalations
– Collaborative service governance – regular performance reviews, escalation management, and forward planning
– Operational reporting – health checks and trending
– Application administration – day-to-day activities to maintain configurations and currency of application
– Service management – standard processes to handle issues, problems, and changes
– Application operations – daily, weekly, and monthly operations checks
– SLA management – delivery bounded and governed by agreed support service levels
|